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    Frequently Asked Questions that our customers have asked us before purchasing our products. If you have other questions, please just send it to revala@revala.ee

    Frequently Asked Questions

    What is the lead time of shipment?
    Lead time is up to 21 days after the prepayment.
    What are the terms of payment?
    Our payment terms are 100% prepayment (for the first transaction); 50% prepayment and 50% with BL at sight (for other transactions). It is possible to apply for credit insurance if the insurance company provides credit limit to the buyer.
    Is there a minimum order?
    Yes, the minimum order is 1 MT for milk powder blends; for ice cream powders 300 kg per flavor.
    What are the available package sizes?
    We offer our products in 25 kg multilayer paper bags, and in 1 kg, 500 g or 250 g sealed laminated plastic or foil bags (ice cream powder for HoReCa sector).
    What documentation do you provide with the product?
    With each of our product we provide certificate of analysis, certificate of origin, veterinary certificate, bill of loading or CMR, and an invoice.
    How much of the product can be filled into a shipping container?
    We can load into 20” container maximum 12,5 MT on pallets, 15 MT without pallets; into 40” container maximum 25 MT on pallets.
    Can I order samples?
    We arrange the free samples, customer arranges/pays shipment for samples.
    Do you offer private label?
    Yes, the private labels are feasible at the customer’s expense. Customer needs to provide design of its label or bag for printing these by Revala and to pay for it.
    Where can I buy you products?
    For retail and HoReCa products we have resellers - www.pehmejaatis.ee and www.euronics.ee For factories, traders and wholesalers – please contact Revala team!

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